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GUARANTEES & WARRANTIES
#1 Product Excellence GuaranteeEvery product you buy from this online store front must be free from defects or you may return it immediately for replacement.
#2 Limited Lifetime Fashion Jewelry Guarantee
Fashion jewelry in unconditionally guaranteed for life! You may return any costume jewelry item for immediate replacement* or repair even if gem or simulation is missing, and even if the damage was caused by your own negligence! This is the most dramatic jewelry guarantee possible, and we back it 100% for life. Simply return the jewelry item postage prepaid to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365, with the Guarantee Certificate that accompanied the item. Include $7.50 per item, to cover cost of handling, return postage and insurance. Replacement will include a new Guarantee Certificate. This guarantee covers all costume jewelry of up to and including $49.95 retail value. This guarantee does not cover any 10K, 14K gold, genuine diamond, sterling silver or cubic zirconia.
#3 Fine Jewelry Limited Guarantee
1. Our Fine Jewelry is guaranteed to be as described.
2. If not completely satisfied, return the merchandise within five days of delivery for replacement or full refund*.
3. Jewelry must be returned to Dory's Specialty Merchandise, 9244 W. Atlantic Blvd #1235, Coral Springs, FL 33071, in its original condition, with the original sales slip.
*Certain limitations apply to the following custom-made items: Special-size rings, and items with monograms or names are not cancelable or returnable for refund.
Important Note: For Guarantees #4 through #6--Before returning quartz analog watches or clocks, please make sure the problem is not simply dead batteries (not covered by guarantees).
#4 Two-Year Limited Mechanical and LCD Watch Guarantee
We will repair at no charge the mechanism of any watch purchased from us which proves defective within 2 years of purchase date. Simply return the watch postage prepaid to Customer Satisfaction, P.O. Box 1600, WOODLAND Hills, California 91365, with the Guarantee Certificate that accompanied the watch. Include $5.00 per item, to cover cost of handling, return postage and insurance. This guarantee does not cover watches subjected to unauthorized repair, modification or abuse. This guarantee does not cover broken crystals or worn watch bands. To replace either, remit an additional $2.50 for crystal, or leather, or plastic watch band with your certificate. To replace metal, special decorative or jeweled ladies' watch bands write Customer Satisfaction for a price quote. This guarantee does not cover analog quartz watches--(See Guarantee #4). This guarantee does not cover watches that have their own Manufacture's Guarantee and service center locations included with each watch.
#5 One-Year Limited Quartz Analog Watch Guarantee
Your quartz analog watch movement is guaranteed for 1 year from date purchased against any failure due to defective materials or workmanship, and will be repaired or replaced* provided the watch has not been abused or subjected to unauthorized repair or modification. To have your watch repaired under this guarantee, simply return the watch postage prepaid with $7.50 per item, to cover handling, return postage and insurance, along with the Guarantee Certificate to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365. To replace bands or crystals that are broken or worn, remit an additional $2.50 each with your Guarantee Certificate. To replace metal, special decorative or jeweled ladies' watch bands write Customer Satisfaction for a price quote. This guarantee does not cover watches that have their own Manufacture's Guarantees and service center location included with each watch.
#6 One-Year Mechanism or Quartz Wall Clock Guarantee Certificate
We will repair, at no charge, the mechanism and actual movement of a wall clock, if it proves defective within 1 year of purchase date. Simply return the wall clock, postage prepaid and insured to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365 with the Guarantee Certificate that accompanied the wall clock. Include $12.50 per item, to cover cost of handling, return postage and insurance. This guarantee does not cover any glass or wood facings, nor wall clocks subjected to unauthorized repair, modification or abuse.
#7 Three Year Limited Cubic Zirconia Costume Jewelry Warranty
Your Cubic Zirconia costume Jewelry is guaranteed for 3 years from purchase date provided the CZ stone is not missing. Simply return the item, postage prepaid, with $5.00 per item, to cover handling, postage and insurance, with the Guarantee Certificate to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365.
#8 One-Year 35mm Camera Limited Warranty
Your 35mm camera is warranted to be free from original defects in workmanship and materials for 1 year from purchase date. Note: This warranty does not cover any damage that might be caused by abuse or improper use. Your camera will be repaired or replaced*. Simply return the camera, postage prepaid and insured to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365, with the Warranty Certificate, a copy of your invoice or sales receipt and your check of money order for $5.00 per item, to cover handling, return postage and insurance.
Substitutions
We reserve the right to update model designs, or substitute models or colors whenever these changes represent an equal or better value for our customers. Items illustrated at this site are actual photos of the product available at the time of construction. An updated version may be substituted at a later date. Products depicted on packaging may vary slightly from the actual product because of this updating, or because the manufacturer packages several models of a product in one style box. All the sizes of the products indicated or shown at this site are close approximations. Although our staff of proofreaders works diligently to ensure the accuracy of copy descriptions and prices, we reserve the right to correct typographical errors.
*Replacement is subject to item availability. If exact replacement is not available, replacement will be comparable item of at lest equal value.
Birthstones and Colors
January/Garnet--February/Light Purple Amethyst--
March/Blue Green Aquamarine--April/Diamond--May/Emerald--
June/Pearl--July/Ruby--August/Light Green Peridot--
September/Blue Sapphire--October/Multi-color Opal--
November/Golden Topaz--December/Turquoise or Blue Zircon.
����� If you have any questions, be sure to drop us an email.
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